Complete Source IT

What Exactly is an RMM?

Complete Source IT services use Remote Monitoring & Management (RMM) platforms to streamline and automate our work and business. We leverage RMM to increase the value of our service, cut costs and run a completely remote (virtual) service. This is included in the price of our contracted clients.

Complete Source IT

Real Time Monitoring and Alerts

Alerts are the first step in being a proactive IT service provider. We are notified in real-time about potential problems before they happen so we can solve them in advance. We use the customization options to establish how often we are notified. We get real time status on:

  • System resources
  • Logged in users
  • Network & IP Monitoring
  • SNMP Monitoring
  • Windows updates
  • SQL Server
  • Exchange
  • Active Directory
  • Hyper-V & SNMP enabled devices

IT Automation

Our RMM includes pre-configured administrative and maintenance tasks which can be applied to servers and workstations, both per specific device and for whole companies and groups. These are quick and easy to configure:

  • Create System Restore Point
  • Delete Temp Files
  • Delete Internet History
  • Reboot
  • Shutdown
  • Defragment (All disks)
  • Run Checkdisk (All disks)
  • Run Full System Scan
  • Check for New Updates

Patch Management

It also offers a complete platform for automating Patch Management in a simple and quick to implement the methodology. Patch Management can be applied to individual devices and groups, including:

  • Run Windows Update: All / Critical / Important / Security.
  • Run Windows Update: Service Pack
  • Install Microsoft Office Updates
  • Install Driver Updates (Hardware)
  • Install Java updates
  • Install Adobe updates
  • Reboot If Needed

Advanced Remote Maintenance

We have a suite of remote maintenance tools right inside of our RMM. From Task Manager to Service Manager and Command Prompt Access, we have full maintenance capabilities at our fingertips. Uninstall applications, run scripts, install patches and run virtually any command we will ever need.